Privacy Policy

At AJL Plumbing & Heating, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information you provide to us through our website, over the phone, by email, or in person.

1. Who We Are

Registered Company Number: 15999782

info@ajlplumbing.co.uk

2. What Information We Collect

We may collect and process the following personal data:

Full name
Contact details (email address, phone number, address, postcode)
Details about your plumbing or heating enquiry
Technical data (IP address, browser type, and website usage if you visit our website)
Marketing preferences

3. How We Use Your Information

We use the information you provide to:

Respond to your enquiries and provide quotes
Schedule and carry out plumbing and heating services
Send you service-related communications
Process payments and manage customer accounts
Improve our website and services
Send marketing emails (only with your consent)

4. Legal Bases for Processing

We process your data under the following lawful bases:

Contractual necessity – to provide services or quotes you request
Legitimate interests – for internal record-keeping and service improvement
Consent – for email marketing or promotional messages
Legal obligation – to comply with tax, insurance, or other legal requirements

5. How We Store and Protect Your Information

We store your information securely and take appropriate measures to protect it against unauthorised access, loss, or misuse. Only authorised personnel have access to your data.

6. Sharing Your Data

We do not sell your personal information. We may share it with trusted third parties where necessary to deliver our services, such as:

Payment processors
Subcontractors or service engineers (where relevant)
IT and website service providers
Legal or regulatory authorities (if required by law)

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at info@ajlplumbing.co.uk

8. Cookies

Our website may use cookies to improve your browsing experience. You can choose to accept or decline cookies in your browser settings. For more information, please refer to our [Cookie Policy].

9. Marketing Communications

If you’ve opted in, we may contact you by email or phone with updates, offers, or promotions. You can unsubscribe at any time by contacting us or using the unsubscribe link in our emails.

10. Changes to This Policy

We may update this policy from time to time. Please check this page regularly to stay informed. The latest update date will always be listed at the top of the page.

📧 info@ajlplumbing.co.uk
📞 0800 002 5129